Maple + Lark – Shop Policies Made Simple

 

Hi friend! We're so glad you're here. To help make your shopping experience as smooth as possible, here's a quick rundown of how things work at Maple + Lark:

 

Ordering Info:

Can I combine orders?

Our system might combine orders placed close together, but we can't do it manually. If it happens—great! If not, each order will ship separately however we are unable to combine shipping costs or issue refunds for combined orders.

Can I make changes after I order?

Due to our same day processing time once your order is placed, we can’t make changes to items, colors, or variants or coupon codes—so please double-check everything before checking out.

Can I cancel my order or update my address?

We typically pack and ship your order out within 2 hours of placing your order! If we are able to catch your order before it processes we can see what we can do, however if not, your order is locked in for processing.

*Please note cancellations aren’t available during sales or when using coupon codes.

 

Returns & Exchanges:

Exchanges:

We don’t offer direct exchanges. If you need something different, simply follow the return instructions and place a new order.

Returns:

You have 14 days from delivery to return items. They must be:

• New and unused
• No refunds/returns on clearance, bundles, coupons, or rewards items.
• In the original packaging (including the poly bag)
• Returned using the link in your order confirmation or right here
• Return shipping cost of $10 will be deducted from your refund. Once your return is received and inspected,

we’ll issue a refund to your original payment method.

 

Damaged or Missing Items:

Oh no! If anything arrives damaged or something's missing and you have **shipping insurance, let us know within 30 days of delivery of your items.

*Please check inside and unwrap all items to make sure nothing is nested or hiding!

Email us at info@mapleandlark.com with:

• Photos of the item(s), shipping box, and packing slip
• Your order number
• Quantity and size of the damaged item(s)

Once we have everything we need, we’ll take care of your refund within 5–7 business days.

 

Do you offer **Shipping Insurance?

Yes! You can add shipping insurance for $1.99 at checkout. This covers your order in case of damage, loss, or theft (not including shipping or tax). If you don’t select insurance, we’re not responsible for lost/stolen or damaged packages. If the shipping carrier marks it as delivered, you will need to file a claim directly with the shipping company.

No shipping insurance? We offer a one-time courtesy of a 50% refund for damaged items refunded to your original payment method within 3-5 business days pending you provide:

• Photos of the item(s), shipping box, and label
• Your order number
• Quantity and size of the damaged item(s)

 

Discounts, Coupons & Rewards:

• Oops—I forgot my code!
• Unfortunately, we’re not able to apply codes after checkout, so make sure it’s added before completing your order.
• Can I stack discounts?
• Only one code or offer can be used per order—unless we say otherwise during a special promo! Reward points from our reward program never can be combined.

Thanks for supporting our small business—we appreciate you more than you know!

Questions? Visit mapleandlark.com or send us a message @ info@mapleandlark.com!

 

Frequently Asked Questions (FAQ)

 

Where are you located?

We’re based in Texas! Our products are designed with love here, and many are produced in collaboration with ethical manufacturers around the world.

 

Is Maple + Lark items safe for babies and young children?

DUE TO SMALL PARTS WE DO NOT RECCOMENED CHILDREN UNDER 3- We take great care to design safe, non-toxic, BPA-free products for families. Each product page includes age recommendations and safety details.

 

How should I care for my Maple + Lark items?

For general care, we recommend using gentle cleaning solutions and avoiding harsh chemicals. Some baskets can be washed on a delicate cycle, air-dried, and reshaped by placing items inside.

 

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, Google Pay, Sezzle, AfterPay, and Shop Pay for a smooth, secure checkout.

How long will it take to receive my order?

Orders process same day. Shipping times vary by location, and you'll receive tracking info once your order ships.

What is your Shipping Policy?

• Free U.S. shipping on orders over $100!
• Flat $10 rate for orders under $100
• Hawaii, Alaska & U.S. territories: Flat $20 rate (or $35 for orders over 15 lbs)
• International customers handle customs fees.
• We ship to APO/military addresses but not P.O. boxes.

Account & Orders

Do I need an account to place an order?

No, you don’t need an account to shop, but creating one lets you:

• Track orders
• Save shipping details
• Earn rewards points
• Enjoy faster checkout
• Faster Returns

 

How do I track my order?

Once your order ships, you’ll receive tracking info via email. You can also log in to your account to check the status of your order.

Do you offer gift cards?

Yes, we do! Maple + Lark gift cards can be sent directly to someone’s email.

How can I contact Maple + Lark customer support?

You can reach us by email at info@mapleandlark.com or via the contact form on our website. We respond to most inquiries within 48 hours, Monday through Friday.