HOLIDAY PROCESSING TIME- WE ARE RUNNING A 10-14 BUSINESS DAY PROCESSING TIME DURING GOLDEN NOVEMBER
We offer free shipping for domestic orders over $100 in the USA. Flat Rate $10.00 for orders under $100. For orders shipped to Hawaii or Alaska* etc.., the flat rate is $20. We cannot combine orders post-purchase. We cannot ship to post office boxes but do ship to APO's and military addresses. International orders are responsible for duties and customs fees.
*Any bulky orders over 15lbs going outside of the domestic USA (Hawaii/Guam/Alaska/Peurto Rico) shipping fee's will be a flat rate of $35.00 due to the large cost to ship large boxes overseas via USPS*
Orders are typically processed within 1-5 business days, except for pre-orders (Were the date is stated in the listing) during restocks it extends to 5-7 business days due to the influx of orders. Delivery takes 3-5 business days for domestic orders and up to 3 weeks for international orders.
Maple and Lark now offers in-house shipping insurance, By adding Shipping Protection at checkout, your order will be covered against damage, loss or theft. (Shipping costs, taxes, not included) If you choose to opt out of this service, such protection will not be available for your order.
Once checkout is complete and your order has been placed, Shipping Protection Insurance is non-refundable.
In the unlikely case that your order never arrives or is damaged upon arrival and you purchased shipping insurance through us, you can file a by emailing firstname.lastname@example.org with your order number, issue, photos if possible and receive a refund or a replacement
Cancellation of orders is only possible before 3 pm cst on the same day the order was placed, and there are no cancellations during sales or coupon codes. Preorders can be canceled within 24 hours of ordering, or they cannot be canceled. Address changes are attempted, but not guaranteed, and reshipment on packages returned to Maple and Lark due to incorrect address will reship at the customer's cost.
Please submit a return through your account on our website, it must be within 14 days of delivery to start a return/refund process. Purchases may be refunded if unused, unwashed, undamaged, and in original packaging with original tags.
Sale/Clearance items are non-returnable.
We are not able to reimburse shipping rates. The customer pays shipping costs for any returned items. Refund requests will be denied if not received within 14 days of purchase. Please e-mail INFO@MAPLEANDLARK.COM with any further questions.
Discount codes cannot be combined, and only one code per order is allowed. Codes and sales cannot be used retroactively for past orders. Thank you codes, found in the order box can only be used up to three times per customer.