SHIPPING AND RETURNS

Shipping Policy

Our minimum free shipping threshold is increasing to $85.00 for domestic USA. Flat rate of $6.50 for USA ( Hawaii/Alaska included) 

At this time we cannot ship to Post Office Boxes, any order with a P.O. Box will be contacted to ask for an alternative address. ( We do ship to APO'S and military address) 

Maple and Lark ships to the United States and Internationally, Customers are responsible for Shipping Cost/Duties/Taxes/Fees. 

PROCESSING TIME:

Most orders are processed within 1-5 business days, with the exception of pre-orders. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

For domestic delivery expect 3-5 business days until delivered and for international orders up to 3 weeks until delivered.  Items ordered together, may not always arrive in the same box.  Once order is placed you will receive a confirmation e-mail,  When your order ships you will receive another e-mail with your tracking number. 

Damages

Maple and Lark is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Orders: We are not responsible for missing or lost orders, all applicable duties, tariffs, and customs fees are the customer's responsibilities. We will not refund shipping for orders returned as rejected because of custom fees. Thank you for understanding.

CANCELLATION POLICY

Due to some orders shipping the same day, any order that needs to be cancelled must be cancelled before 3pm MST the same day the order was placed. *NO CANCELLATIONS ON ORDERS DURING SALES/COUPON CODES*

COMBINING ORDERS

Orders can be combined, shipping overages will not be refunded until the orders are shipped out and tracking e-mail is sent. 

PREORDERS

Preorders need to be cancelled within 24hrs of ordering otherwise they are not able to be cancelled. Preorders will ship in the time frame that is stated when you place the order on the listing.

CHANGE OF ADDRESS

 All customers are responsible for inputting the correct information for the order’s billing and shipping addresses. Any requests for address changes will be attempted, but NOT GUARANTEED.  Reshipment on packages returned to Maple + Lark due to incorrect address will reship at the customer's cost.   

How much is domestic shipping?

FREE SHIPPING OVER $85.00 (USA)

FLAT RATE $6.50 (All orders under $75)

 

*Overseas Customer are responsible for any duties/import fees/taxes 

*free shipping excludes BULKY items marked in their listing*

 

What is your return policy?

Please contact us within 14 days of purchase to start a return/refund/exchange process. Purchases may be exchanged or refunded if unopened, unused, unwashed, undamaged, and in original packaging with original tags. Due to these being children items we take seriously returns coming back to us for safety and cleanliness.

Sale/Clearance items are non-returnable.

We are not able to reimburse shipping rates. The customer pays shipping costs for any returned items. Refund and exchange requests will be denied if not received within 14 days of purchase. Refunds will be denied if product is returned opened or damaged, customer will not receive product back and will loose refund.  Please e-mail ORDERS@MAPLEANDLARK.COM for return instructions.