FAQ

Shipping Policy

Maple and Lark ships to the United States and Internationally. Please allow 5-7 business days for processing. For domestic delivery expect 3-5 business days until delivered, and for international orders up to 3 weeks until delivered.  Items ordered together, may not always arrive in the same box.  Orders are shipped USPS ground or USPS priority. Once order is placed you will recieve a confirmation e-mail,  When your order ships you will recieve another e-mail with your tracking number. 

Once a order is marked delivered, Maple + Lark is not responsible for replacing due to theft or if it goes missing. If you are concerned or have had this issue in the past, we recommended e-mailing us for a required signature at delivery. Please e-mail us at orders@mapleandlark.com 

International Orders: We are not responsible for missing or lost orders, all applicable duties, tariffs, and customs fees are the customer's responsiblities. We will not refund shipping for orders returned as rejected because of custom fees. Thank you for understanding,

How much is domestic shipping?

0-1.0 $5.95 US standard shipping

1.01-4.5lbs $8.50 US flat rate shipping

5-8lbs $13.95 US flat rate shipping

All orders over $100 have FREE shipping.

 

What is your return policy?

Please contact us within 14 days of purchase to start a return/refund/exchange process. Purchases may be exchanged or refunded if unused, unwashed, undamaged, and in original packaging with original tags.

Sale/Clearance items are non-returnable.

We are not able to reimburse shipping rates. The customer pays shipping costs for any returned items. Refund and exchange requests will be denied if not received within 14 days of purchase.  Please e-mail ORDERS@MAPLEANDLARK.COM for return instructions.