Shop policies, made simple.

Our system might combine orders placed close together, but we can't do it manually. If it happens — great! If not, each order will ship separately. We're unable to combine shipping costs or issue refunds for combined orders.

Due to our same-day processing, we can't make changes to items, colors, variants, or coupon codes once an order is placed — so please double-check everything before checking out.

We typically pack and ship your order within 2 hours of it being placed. If we're able to catch your order before it processes, we'll do what we can — but once it's locked in for processing, we're unable to change it.

Please note: cancellations aren't available during sales or when using coupon codes.

Orders process the same day they're placed. Shipping times vary by location, and you'll receive tracking info once your order ships.

FREE domestic U.S. shipping for orders over $35. Alaska, Hawaii, and Puerto Rico are not included.

International shipping is calculated at checkout, and customers are responsible for all duties and fees.

We ship to APO/military addresses, but not to P.O. boxes within the domestic U.S.

Once your order ships, you'll receive tracking info via email. You can also log in to your account at any time to check the status of your order.

We don't offer direct exchanges. If you need something different, simply follow the return instructions and place a new order.

You have 14 days from delivery to return items. To be eligible, items must be:

• New and unused
• In the original packaging (including the poly bag)
• Returned using the link in your order confirmation

A return shipping cost of $10 will be deducted from your refund. Once your return is received and inspected, we'll issue a refund to your original payment method.

No refunds or returns on clearance items, bundles, coupons, or rewards purchases.

Oh no! If anything arrives damaged or something's missing and you have shipping insurance, let us know within 30 days of delivery.

Please check inside and unwrap all items first to make sure nothing is nested or hiding!

Email us at info@mapleandlark.com with:

• Photos of the item(s), shipping box, and packing slip
• Your order number
• Quantity and size of the damaged item(s)

Once we have everything we need, we'll take care of your refund within 5–7 business days.

Please note: all returns, damaged, and missing item claims must be reported within 30 days, or they will not be eligible for a return or replacement.

Yes! You can add shipping insurance for $1.99 at checkout. This covers your order in case of damage, loss, or theft (not including shipping or tax).

If you don't select insurance, we're not responsible for lost, stolen, or damaged packages. If the shipping carrier marks your package as delivered, you'll need to file a claim directly with the shipping company.

No shipping insurance? We offer a one-time courtesy of a 50% refund for damaged items, refunded to your original payment method within 3–5 business days, provided you supply:

• Photos of the item(s), shipping box, and label
• Your order number
• Quantity and size of the damaged item(s)

Unfortunately, we're not able to apply codes after checkout, so please make sure your code is added before completing your order.

Only one code or offer can be used per order — unless we say otherwise during a special promo! Reward points from our rewards program cannot be combined with other discounts.

No, you don't need an account to shop! But creating one lets you:

• Track orders
• Save shipping details
• Earn rewards points
• Enjoy faster checkout
• Process faster returns

We accept all major credit cards, PayPal, Apple Pay, Google Pay, Sezzle, AfterPay, and Shop Pay for a smooth, secure checkout.

Yes, we do! Maple + Lark gift cards can be sent directly to someone's email — perfect for last-minute gifts.

For general care, we recommend using gentle cleaning solutions and avoiding harsh chemicals. Some baskets can be washed on a delicate cycle, air-dried, and reshaped by placing items inside while they dry.

Due to small parts, we do not recommend our products for children under 3.

We take great care to design safe, non-toxic, BPA-free products for families. Each product page includes age recommendations and safety details.

We're based in Texas! Our products are designed with love here, and many are produced in collaboration with ethical manufacturers around the world.