FAQ
FAQ — Updated for the Final Chapter
Help & Info
Shop policies, made simple.
Hi friend! We're so glad you're here. As you may have heard — our family is stepping into a new season, and this is Maple + Lark's last chapter. To make this final stretch as smooth as possible, here's exactly how things work from here.
✦ The Big Questions
✦ Is Maple + Lark really closing?
Yes — this is our last chapter for all product based goods. We're selling through our current inventory, and once it's gone, it's truly gone.
✦ Will you be restocking?
No. What's on the shelves is all there is. When a color or size sells out, that's the last time it will ever exist. If there's something you've been wanting, don't wait on it.
✦ Will prices drop later? Should I wait for a bigger sale?
No — this isn't a close-out where things get cheaper each week. We love our products and the value they bring to your homes, so what you see is what it is. Waiting just risks it being gone.
✦ Is Chelsey going anywhere?
Not a chance. 🤍 The products are ending — I'm not. You'll still find me on Instagram sharing our real life, our home, and the things we're loving. Come with me: @mapleandlark
✦ Are all sales final?
Yes. Because we're selling through our final inventory, all sales are final — no returns, exchanges, or cancellations. Please double-check your cart, sizes, and address before checking out.
Ordering
Can I combine orders?
Our system might combine orders placed close together, but we can't do it manually. If it happens — great! If not, each order will ship separately. We're unable to combine shipping costs or issue refunds for combined orders.
Can I make changes after I order?
Due to our same-day processing, we can't make changes to items, colors, variants, or coupon codes once an order is placed — so please double-check everything before checking out.
✦ Can I cancel my order or update my address?
We typically pack and ship your order within 2 hours of it being placed, and because all sales are final during our sell-through, cancellations aren't available. If you catch an address error right away, email us immediately and we'll try — but once an order is locked in for processing, we're unable to change it.
Shipping
✦ Are you still shipping orders normally?
Yes! Orders ship as normal — same-day processing, tracking sent by email. Nothing about our closing changes how your order gets to you.
How long will it take to receive my order?
Orders process the same day they're placed. Shipping times vary by location, and you'll receive tracking info once your order ships.
✦ What is your shipping policy?
Shipping is calculated at checkout. International shipping is also calculated at checkout, and customers are responsible for all duties and fees. We ship to APO/military addresses, but not to P.O. boxes within the domestic U.S.
How do I track my order?
Once your order ships, you'll receive tracking info via email. You can also log in to your account at any time to check the status of your order.
Returns & Exchanges
✦ What is your return policy?
All sales are final — we do not offer returns or exchanges. Every order in this final chapter is a last-run piece, so please choose carefully. 🤍
Damaged or Missing Items
✦ Do you offer shipping insurance?
Shipping insurance is no longer offered. Once the carrier marks your package as delivered, any lost or stolen package claims need to be filed directly with the shipping carrier.
Discounts, Coupons & Rewards
I forgot to apply my code — can you add it?
Unfortunately, we're not able to apply codes after checkout, so please make sure your code is added before completing your order.
Can I stack discounts?
Only one code or offer can be used per order. Reward points cannot be combined with other discounts.
✦ What happens to my Larkie Rewards points?
If you have reward points, now is the time to use them! Points can be redeemed while inventory lasts, and the rewards program will end when the shop closes. Points won't carry over or be redeemable after that.
✦ Do you still sell gift cards?
We're no longer selling gift cards. If you already have a Maple + Lark gift card, you can still redeem it while inventory lasts — so don't sit on it!
Account, Payment & Product Care
Do I need an account to place an order?
No, you don't need an account to shop! But logging in lets you track orders, use saved details, and redeem any remaining reward points.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, Sezzle, AfterPay, and Shop Pay for a smooth, secure checkout.
How should I care for my Maple + Lark items?
For general care, we recommend using gentle cleaning solutions and avoiding harsh chemicals. Some baskets can be washed on a delicate cycle, air-dried, and reshaped by placing items inside while they dry. (Take good care of them — they're the last of their kind now. 🤍)
Are Maple + Lark items safe for babies and young children?
Due to small parts, we do not recommend our products for children under 3. We take great care to design safe, non-toxic, BPA-free products for families. Each product page includes age recommendations and safety details.
Still have questions?
We're a small (and now even smaller!) team, so please allow up to 48 hours Monday–Friday for a reply. Thank you for seven wonderful years of supporting our family — we appreciate you more than you know. 🌿