This is the second time I have ordered in this store. The first time, they shipped my order late but they apologized about it. The customer service is very good and the quality of the toys or baskets are amazing!! Loved them! The only issue with my second order is that they ship me the wrong one and I still haven’t ship my original order. Still waiting for my order and the partial refund. They have contacted me and apologized about it again, they are very good on trying to resolve the issue.